YOUR / ST BARTH
/ Concierge
"The villa is phase one. The concierge is everything that follows. Same hand, end to end."
Agent on the island · YOUR ST BARTH
YOUR ST BARTH / Concierge
Personal on-island concierge service in St Barthélemy, built into every villa booking.
Most agencies charge for concierge as a separate service. We do not. Once your villa is booked, the same person who sent your shortlist organizes the trip end to end. Airport transfer, private chef, restaurant reservations, yacht, kite, surprises. Send your villa request and the concierge is part of it.
One inquiry covers villa booking and concierge during your stay.
No fee on your side. Reply within 2h.
/ Concierge in St Barth
The standard model in the St Barth villa industry is to sell the villa, then route the guest to a concierge desk for the chef, the boat, the restaurants. Each handoff is a chance for the brief to get lost. Each handoff is also typically billed as a separate service line.
YourStBarth runs both phases. The same person who sends your villa shortlist organizes every concierge request. The chef brief is built into the villa contract conversation. The airport transfer is timed to your villa lock. The restaurant table on Christmas Eve is on the list before you ask.
One contact, two phases, no fee on your side. The compensation comes from the agency commission on the villa booking, not from your concierge spend. The concierge does not pad the bill, because there is no incentive to.
Send my villa & concierge request/ Concierge
"The villa is phase one. The concierge is everything that follows. Same hand, end to end."
There is no standard weekly rate here, and there are four different ways you can be charged. That is the real reason the quotes you receive look nothing like each other.
Included. Many villas come with concierge attached, through the owner or through the rental company. It costs you nothing extra, and it is usually limited: arrival, a car, a few bookings.
Retainer. A fixed fee for the week, whether you use it or not.
Per task or per hour. A quiet week costs little, a busy one costs more.
Commission. This is the one nobody explains. Suppliers on this island - restaurants, charter boats, chefs, drivers, rental companies - commonly pay referral commissions. Someone billing you nothing can still be earning on everything they book for you. That is not automatically dishonest, but it can decide which boat you get offered. Ask directly: are you paid by me, by the suppliers, or by both? A straight answer to that question tells you more than the fee does.
Then understand what the fee is not. The concierge fee is usually small next to what passes through it. The chef, the boat, the car, the sitter - that is the real spend, and that is what moves your total from one week to the next. Party size, how much you want arranged in advance, whether you need staff in the villa daily, and above all the season: the Christmas and New Year weeks get booked far ahead and are priced differently by every supplier.
Three things to check before you pay anything. One: do you receive the supplier's actual invoice, or a rebilled figure? Two: whose cancellation terms apply, the concierge's or the boat's? Cancellation rules on a charter or a chef can cost you far more than any concierge fee does. Three: is the person actually on the island, and what time zone are they answering from?
I do not publish rates, because a couple who want two dinners and a family who want a boat every day are not the same week. I quote case by case, once I know what you actually want. And if your stay is simple - a villa, a car, a few tables - you may not need to pay for a concierge at all. Tell me what you are planning and I will say so.
If you are not renting a villa from me but still want a concierge on the island, that is a separate service. I run it at saintbarthconcierge.com - same person on the island, positioned as a standalone concierge, for when the villa is already sorted elsewhere.
Often, in some form. Many rental companies and owners cover arrival, a car and basic bookings as part of the rental. What varies is depth and availability: whether someone picks up on a Sunday, whether they will chase a table that is already full, whether they are on the island at all. Ask what is included in writing, then ask what falls outside it and how that part is billed.
Many do. Referral commissions are common across the island's suppliers and they are usually invisible to you. The problem is not the commission itself, it is the silence around it, because it can quietly shape which charter, which chef and which table you are offered. Ask whoever you hire to state how they are paid, and whether you will see the supplier's original invoice. Reluctance to answer is your answer.
It depends on how much you plan to do. If you want a few dinners and one boat day, per-request billing is usually lighter and simpler to check. If you have a large group, young children, several excursions and plans that keep changing, a retainer avoids counting every message. Ask for both structures quoted against your actual itinerary before you choose.
/ Concierge service FAQ
Not on this practice. Once you book your villa, the concierge work is bundled into the relationship. The compensation is the villa rental commission paid by the agency. You pay only for the actual services (chef bill, restaurant tab, boat charter, airport transfer) at cost.
Airport transfer from Saint Martin (SXM) by boat or charter flight or helicopter, private chef booking and menu coordination, restaurant reservations across the island, yacht and boat charters, kite or scuba lessons, in-villa massage and trainer, photographer for special occasions, helicopter ride, drone footage of the villa, special celebration setups (cake, flowers, music), and any custom request that fits within local regulations.
Two to four weeks before arrival is ideal for high season. Christmas, New Year and February break need six to twelve weeks for the chef and the table reservations specifically. Last minute concierge requests still work for most needs except chef on holiday nights.
Same agent on WhatsApp. The on-island response time during the stay is much shorter than the inquiry response time, often under fifteen minutes during the day. Restaurant additions, boat day extensions, last minute chef nights, all handled in real time.
Yes. The same model applies for groups: one contact, no separate concierge fee. Group transfers, multi-villa logistics, vendor coordination for weddings (florist, photographer, officiant, music) all run through the same hand.
/ Concierge brief for your St Barth stay?
Send your concierge request